Return Policy

Returns Policy

Last updated: 27.04.2026

This Returns Policy explains how cancellations, returns and refunds work for orders placed through our website.

This policy should be read together with our Offer, Terms of Sale and Privacy Policy. If there is any inconsistency, the Offer, Terms of Sale and Privacy Policy will apply, except where consumer law requires otherwise.

1. Consumer Cancellation Rights

If you are a consumer, you usually have the right to cancel most online orders within 14 days after the day you receive the goods.

You do not need to give a reason.

To cancel, you must send us a clear statement by email:

info@makerzoid.co.uk

Please include your name, order number, delivery address, the goods you wish to cancel, and the date you received them.

2. Returning Goods After Cancellation

If you cancel after receiving the goods, you must return them without undue delay and no later than 14 days after telling us that you wish to cancel.

Returns must be sent to:

STEM HUB LTD
17 MEYRICK DRIVE
Newbury
Berkshire
RG14 6SY
United Kingdom

Unless the goods are faulty, damaged or misdescribed, you are responsible for return shipping costs where this was disclosed before purchase and where permitted by law.

We recommend using a tracked or insured return service and keeping proof of postage.

3. Condition of Returned Goods

You must take reasonable care of the goods while they are in your possession.

You may inspect the goods as you would in a shop, but you must not use them beyond what is necessary to establish their nature, characteristics and functioning.

We may reduce your refund if the value of the goods has been reduced because of handling beyond what is necessary, where legally permitted.

Goods should be returned with original packaging, accessories, manuals and any included items where reasonably possible.

4. Refunds

Refunds will be made using the original payment method unless we agree otherwise.

We may withhold the refund until we have received the goods back or until you provide evidence that you have sent them back, where legally permitted.

Where required by law, we will refund the standard outbound delivery cost. If you selected a premium delivery option, we may refund only the cost of the least expensive standard delivery option we offered.

5. Faulty, Damaged or Misdescribed Goods

If goods are faulty, damaged, incomplete or misdescribed, please contact us as soon as reasonably possible at:

info@makerzoid.co.uk

Please include your order number, a description of the issue, and photographs or video where relevant.

Depending on the circumstances and applicable law, remedies may include repair, replacement, refund, price reduction or another remedy required by law.

Nothing in this policy affects your statutory rights.

6. Exceptions

The right to cancel may not apply to certain goods, including:

• goods made to your specification or clearly personalised;
• sealed goods that are not suitable for return for health protection or hygiene reasons, if unsealed after delivery;
• goods liable to deteriorate or expire rapidly;
• sealed audio, video recordings or computer software once unsealed;
• goods that become inseparably mixed with other items after delivery;
• digital content or services, where applicable, if the legal conditions for loss of cancellation rights have been met;
• any other goods or services excluded from cancellation rights by law.

1. Business Customers

If you buy goods as a business customer, consumer cancellation rights do not apply.

Business customers must inspect goods as soon as reasonably possible after delivery and notify us in writing of any visible damage, shortage or delivery issue within 5 business days of delivery.

8. Contact

STEM HUB LTD
Office 12878, 182-184 High Street North
East Ham
London
United Kingdom
E6 2JA

Email: info@makerzoid.co.uk

Return address:
STEM HUB LTD
17 MEYRICK DRIVE
Newbury
Berkshire
RG14 6SY
United Kingdom