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Last updated: 27.04.2026
These terms apply to purchases made through this website and to the use of our online store.
Please read them carefully before placing an order. By placing an order, you agree to these terms.
Nothing in these terms excludes, restricts or affects any statutory rights that cannot legally be excluded or restricted.
The seller is:
Legal company name: STEM HUB LTD
Company registration number: 16473673
Registered office: Office 12878, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA
Website: https://makerzoid.co.uk/
Customer support email: info@makerzoid.co.uk
VAT number: GB493805558
If you need to contact us about an order, return, refund, warranty claim or privacy matter, please use the contact details above.
In these terms:
You must use the website only for lawful purposes.
You must not:
Where customer accounts are available, you are responsible for keeping your login details secure. We are not responsible for unauthorised access caused by your failure to keep account credentials confidential, unless the law says otherwise.
We may update, suspend, withdraw or change the website, its content, products, prices or availability at any time. We do not guarantee that the website will always be available or error-free.
We take reasonable care to describe goods accurately. However, product information may include reasonable variations.
Unless expressly stated otherwise:
You are responsible for checking that the goods are suitable for your intended purpose before ordering. If you need specific technical compatibility or suitability confirmation, you should contact us before placing an order.
We may correct errors in product descriptions, prices, promotions, delivery charges or availability. If an error affects your order, we may cancel the order and refund any payment received, or contact you to ask whether you wish to proceed on the corrected basis.
Placing an order through the website is an offer by you to buy the goods.
An automatic order acknowledgement confirms that we have received your order. It does not mean that your order has been accepted.
A contract is formed only when we confirm acceptance of your order or dispatch the goods, whichever occurs first.
We may refuse, reject or cancel an order for legitimate reasons, including:
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled goods.
Prices are shown in pounds sterling unless stated otherwise.
Prices may include or exclude VAT depending on our VAT status and the information displayed at checkout. Where VAT applies, VAT will be shown in accordance with applicable law.
Delivery charges, taxes and any additional charges payable through the website will be shown before you place the order.
You must pay in full before dispatch unless we agree otherwise in writing.
Payment may be processed by third-party payment providers. We do not store full card details unless expressly stated and legally permitted.
We may carry out payment verification and fraud-prevention checks. We may refuse or cancel an order if payment is not authorised, appears suspicious, or fails verification.
Where international delivery is available, you are responsible for ensuring that the goods may lawfully be imported into the destination country.
Unless checkout expressly states otherwise, you are responsible for all customs duties, import VAT, taxes, brokerage charges, clearance fees and other charges imposed by the destination country or delivery provider.
You are also responsible for providing any information required by customs authorities or delivery providers.
Customs delays are outside our control. We are not responsible for delay, non-delivery, return, seizure or additional costs caused by customs procedures, local import rules, incorrect information provided by you, or your failure to pay import charges.
If goods are returned to us because you refuse delivery, fail to pay import charges, fail to provide customs information, or provide incorrect delivery information, we may deduct from any refund the costs we reasonably incur, where legally permitted.
Delivery options, estimated delivery times and delivery charges will be shown at checkout.
Delivery dates and times are estimates only unless we expressly state in writing that a delivery date is guaranteed.
You are responsible for providing accurate and complete delivery details. We are not responsible for delay, failed delivery or additional cost caused by incorrect or incomplete information provided by you.
For consumer orders, risk in the goods passes to you when the goods are delivered to you or to a person nominated by you.
For business orders, risk in the goods passes to the business customer when the goods are handed to the carrier or otherwise made available for collection, unless we agree otherwise in writing.
Ownership of the goods passes to you only when we have received full payment for the goods and all applicable delivery charges.
If goods appear damaged on delivery, you should contact us promptly and provide photographs of the goods, packaging and delivery label. This helps us investigate the issue with the courier.
If you are a consumer, you usually have the right to cancel most online orders within 14 days after the day on which you, or a person nominated by you, receives the goods.
You do not need to give a reason.
To cancel, you must send us a clear statement by email to:
Please include:
You may use the model cancellation form at the end of this document, but you do not have to.
The right to cancel may not apply to certain goods, including:
We will rely on an exception only where it applies under UK law.
If you cancel after receiving the goods, you must return the goods without undue delay and no later than 14 days after telling us that you wish to cancel.
Returns must be sent to:
STEM HUB LTD
17 MEYRICK DRIVE
Newbury
Berkshire
RG14 6SY
United Kingdom
Unless the goods are faulty, damaged, misdescribed, or we have agreed otherwise, you are responsible for the cost of returning the goods where this was disclosed before purchase and where permitted by law.
You must take reasonable care of the goods while they are in your possession.
You may inspect the goods as you would in a shop, but you must not use them beyond what is necessary to establish their nature, characteristics and functioning.
We may reduce your refund to reflect any reduction in value caused by handling beyond what is necessary, where legally permitted.
You should return goods in their original packaging where reasonably possible. Failure to return original packaging will not automatically remove your statutory rights, but we may take account of missing or damaged packaging where it reduces the value of the goods and where lawful.
We recommend using a tracked or insured return service and keeping proof of postage. Unless we arrange collection, you are responsible for the goods until they are received by us.
Where you cancel under your statutory cancellation rights, we will refund the amount due in accordance with UK law.
Refunds will be made using the original payment method unless we agree otherwise.
We may withhold the refund until we have received the goods back or until you provide evidence that you have sent them back, where legally permitted.
Where required by law, we will refund the standard outbound delivery cost. If you selected a premium or enhanced delivery service, we may refund only the cost of the least expensive standard delivery option we offered.
We may make deductions only where legally permitted, including for loss of value caused by excessive handling.
We are under a legal duty to supply goods that are as described, of satisfactory quality and fit for purpose where applicable.
If you believe goods are faulty, damaged, incomplete or misdescribed, contact us at:
Please provide:
Depending on the circumstances and applicable law, remedies may include repair, replacement, refund, price reduction or another remedy required by law.
We may ask you to return the goods for inspection before confirming the remedy, where reasonable and legally permitted.
Nothing in this section limits your statutory rights.
Any commercial warranty offered by us is in addition to your statutory rights and does not replace or reduce them.
Warranty period: 12 months
Unless stated otherwise in writing, the warranty applies only to manufacturing defects arising under normal use during the warranty period.
The warranty does not cover:
To make a warranty claim, contact:
You may be asked to provide proof of purchase, order number, photographs, video, troubleshooting information and return the goods for inspection.
If no fault is found, or if the issue is not covered by warranty or statutory rights, we may refuse the warranty claim and may charge reasonable return or inspection costs where legally permitted and disclosed.
You must use the goods only in accordance with any instructions, manuals, warnings and safety information supplied with the goods or made available by us.
Where goods are intended for educational or children’s use, they must be purchased and supervised by an adult.
You are responsible for ensuring that the goods are suitable for the intended user, age group, environment and purpose.
We are not responsible for loss or damage caused by misuse, failure to follow instructions, unauthorised modification, unsuitable storage, improper assembly, or use outside the product’s intended purpose, except where the law provides otherwise.
This section applies where you buy as a business customer.
Consumer cancellation rights do not apply to business purchases.
By placing a business order, you confirm that:
Business customers must inspect goods as soon as reasonably possible after delivery and notify us in writing of any visible damage, shortage or delivery issue within 5 business days of delivery.
For business customers, to the fullest extent permitted by law:
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot legally be excluded.
Promotions, discount codes, free delivery offers, bundles and limited-time offers are subject to availability and any specific terms stated with the promotion.
Unless stated otherwise:
We may reject, cancel or adjust orders where we reasonably believe there has been fraud, abuse, misuse, resale abuse, technical error or breach of promotion terms.
All website content, including text, product descriptions, images, logos, graphics, layout, videos, manuals, documents and design, is owned by us or licensed to us.
You may use the website for personal shopping or legitimate business purchasing only.
You must not copy, reproduce, scrape, modify, publish, distribute, sell, licence or commercially exploit website content without our written permission.
Where reviews, comments, photographs or other submitted content are available, you must ensure that your content is lawful, accurate and based on genuine experience.
You must not submit content that is:
We may moderate, reject, edit or remove submitted content where lawful and appropriate.
By submitting content, you grant us a non-exclusive, royalty-free licence to use, reproduce and display that content for website, customer service and marketing purposes, subject to applicable law and privacy rights.
For consumers, we are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.
We are not responsible for losses that are not foreseeable.
If you are a consumer, we supply goods for domestic and private use only. We are not liable to consumers for business losses, including loss of profit, loss of business, business interruption or loss of business opportunity.
We are not responsible for:
Nothing in these terms excludes or limits our liability for:
We are not liable for delay or failure to perform our obligations where caused by events outside our reasonable control.
Such events may include transport disruption, customs delay, strikes, supplier failure, war, terrorism, civil unrest, epidemic, pandemic, natural disaster, fire, flood, cyber incident, power failure, internet failure, government action or changes in law.
If such an event affects your order, we will take reasonable steps to reduce the impact where possible.
If you have a complaint or need support, contact:
Please include:
We will review complaints fairly and respond within a reasonable time.
We do not guarantee a specific response time unless required by law or expressly agreed in writing.
These terms are governed by the laws of England and Wales.
If you are a consumer living in Scotland or Northern Ireland, you may have rights to bring proceedings in your local courts where mandatory law allows.
Nothing in this section affects mandatory consumer rights.
For business customers, the courts of England and Wales have exclusive jurisdiction, unless we choose to bring proceedings in another competent jurisdiction.
We may update these terms from time to time.
The terms that apply to your order are the terms in force when you place the order, unless a change is required by law or regulatory authority.
You should review these terms before placing each order.
This Privacy Policy explains how STEM HUB LTD collects, uses, stores, shares and protects personal data.
We process personal data in accordance with applicable UK data protection law, including UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations where applicable.
The data controller is:
STEM HUB LTD
Office 12878, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA
Email: info@makerzoid.co.uk
Data protection contact: info@makerzoid.co.uk
We have not appointed a Data Protection Officer unless expressly stated here:
We may collect and process:
We collect only the personal data reasonably necessary for the relevant purpose.
| Purpose | Type of data | Lawful basis |
|---|---|---|
| Processing orders | Name, contact details, billing and delivery details, order details | Performance of contract |
| Taking payment | Order details, payment status, transaction reference | Performance of contract; legitimate interests; legal obligation where applicable |
| Delivery and tracking | Name, address, email, phone, order details | Performance of contract |
| Customer support | Contact details, order details, communications | Performance of contract; legitimate interests |
| Returns, refunds and warranty claims | Order data, product issue information, proof of purchase | Performance of contract; legal obligation; legitimate interests |
| Fraud prevention and security | IP address, device data, transaction data, security logs | Legitimate interests; legal obligation where applicable |
| Legal, tax and accounting records | Order, invoice, payment and customer records | Legal obligation |
| Website operation | Account, basket, checkout and technical data | Performance of contract; legitimate interests |
| Analytics and website improvement | Usage data, device data, analytics data | Consent where required; legitimate interests where lawful |
| Marketing communications | Email, name, marketing preferences, purchase history | Consent or legitimate interests, depending on the communication and applicable law |
| Reviews and submitted content | Name, review content, submitted media | Consent; legitimate interests |
We may share personal data with third parties where necessary, including:
We do not sell personal data.
Third-party providers may process personal data only where necessary for the relevant service and subject to appropriate legal and contractual safeguards.
Some service providers may process personal data outside the United Kingdom.
Where this happens, we will use appropriate safeguards where required by law, such as:
We keep personal data only for as long as necessary for the purposes for which it was collected.
Order, payment, delivery, accounting, tax, warranty and dispute-related records may be kept for the period required or permitted by law.
Marketing data is kept until you unsubscribe, withdraw consent or object to marketing, subject to our need to keep a suppression record.
Indicative retention periods:
Where exact periods are not stated, retention is determined by legal requirements, accounting rules, limitation periods, warranty periods, dispute risk and business necessity.
Subject to legal limitations, you may have the right to:
To exercise your rights, contact:
We may need to verify your identity before responding.
Some rights may not apply in all circumstances, for example where we must keep records for legal, tax, accounting, warranty, fraud prevention or dispute purposes.
If you have a complaint about how we handle your personal data, contact:
Please provide enough information for us to understand and investigate the complaint.
We will acknowledge and respond to data protection complaints in accordance with applicable legal requirements.
You also have the right to complain to the Information Commissioner’s Office.
We send marketing communications only where legally permitted.
You may unsubscribe at any time by using the unsubscribe link in the email or by contacting:
Service messages about orders, delivery, payment, returns, warranty claims or account security are not marketing communications.
We may keep a suppression record to respect your opt-out.
Our website may use cookies and similar technologies for:
Strictly necessary cookies may be used without consent where legally permitted.
Non-essential cookies will be used only where we have a lawful basis and, where required, your consent.
If we use a separate Cookie Policy, it should be available here:
We use reasonable technical and organisational measures to protect personal data.
However, no internet transmission or storage system is completely secure.
You are responsible for keeping account login details confidential and for notifying us promptly if you suspect unauthorised access.
The website is intended for use by adults.
Where goods are designed for children, educational use or family use, purchases must be made by adults.
We do not knowingly collect children’s personal data without an appropriate legal basis.
If you believe a child has provided personal data to us without appropriate permission, contact:
STEM HUB LTD
Office 12878, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA
Customer service: info@makerzoid.co.uk
Returns contact: info@makerzoid.co.uk
Privacy contact: info@makerzoid.co.uk
Return address: STEM HUB LTD
17 MEYRICK DRIVE
Newbury
Berkshire
RG14 6SY
United Kingdom
To:
STEM HUB LTD
STEM HUB LTD
17 MEYRICK DRIVE
Newbury
Berkshire
RG14 6SY
United Kingdom
Email: info@makerzoid.co.uk
I/We hereby give notice that I/we cancel my/our contract of sale of the following goods:
Goods:
Ordered on:
Received on:
Name of consumer:
Address of consumer:
Order number:
Signature of consumer, only if submitted on paper:
Date: